Frequently Asked Questions and Announcements
News & Announcements
Top Frequently Asked Questions
- ★ Why is the Zip file not downloading to my iPad?
- ★ Why are my video files not playing?
- ★ Why can't I sign into my account after the new website was launched?
- ★ How do I download and read a PDF eBook on an iDevice?
- ★ What can I do if I delete or lose my eBook?
- ★ Why didn't I receive my subscription copy of PHOTOGRAPH?
Knowledge Base
About Our Products
- ★ What happened to the PHOTOGRAPH yearly subscription?
- ★ What happened to the Affiliate Program?
- Are eBooks available in other formats?
- Will you be releasing translations of your eBooks?
- What is a PDF eBook?
- How do I learn about new products and discount offers from Craft & Vision?
Payment
- ★ Do prices include taxes?
- ★ My computer says your PayPal certification has expired. Is it still secure?
- ★ PayPal isn't working. Can I pay with Interac Online (or some other method)?
- ★ Can I use an alternate method of payment instead of PayPal?
- ★ I wasn't able to enter the discount code when checking out. Can I still get it taken off my order?
- ★ Where do I enter the discount code?
Receiving Your Products
- ★ Why is the Zip file not downloading to my iPad?
- ★ Why didn't I receive my subscription copy of PHOTOGRAPH?
- ★ What can I do if I delete or lose my eBook?
- ★ What if I didn't get my download link?
- ★ How do I download and read a PDF eBook on an iDevice?
- ★ Why are my video files not playing?